At Dynamic Estates, protecting your privacy is our top priority. This Privacy Policy outlines how we handle personal information to ensure it is kept secure, private, and used solely for legitimate business purposes in compliance with applicable laws and industry standards.

Our Commitment to Privacy

At Dynamic Estates, we are committed to safeguarding your personal information and respecting your privacy. Any information collected through our interactions—whether via phone calls, text messages, our app, or other communication methods—is handled with the utmost care and confidentiality.

Use of Information

We only use the information we collect to:

• Provide our services, such as renting properties, managing tenant relationships, and ensuring smooth communication.
• Comply with legal obligations and industry standards.
• Enhance the functionality of our app and website to improve your experience.

Strict Limits on Information Sharing

We do not sell or misuse any personal information. Any data shared is done so only:

• SMS consent or phone numbers collected for SMS purposes will not be shared under any circumstances for marketing purposes.
• With trusted service providers who are contractually obligated to maintain its confidentiality and security.
• As required by law or to comply with legal processes.

At Dynamic Estates, we adhere strictly to best practices to ensure all personal data remains private and secure.

Data Security

We implement robust security measures to protect all information. This includes encryption, secure storage, and restricted access. Additionally, we do not use any information collected through our communication systems (phone, text, or app) in a manner that is inconsistent with its intended business purpose or violates carrier guidelines.

Transparency and Control

We believe in transparency. Clients can contact us at any time to inquire about how their information is managed. If you wish to adjust how we communicate with you or to update your contact preferences, we are here to assist.

Compliance with Carrier Guidelines

Dynamic Estates fully complies with mobile carrier requirements, including the rules governing text message communications. All data related to phone or text interactions is used exclusively for legitimate, approved purposes. Messages sent through our platform are directly related to the services we provide and are intended to enhance your rental experience.

SMS Terms and Conditions

By providing your phone number and opting in to receive text messages from Dynamic Estates, you agree to the following

Consent for SMS Communication: When users provide consent to receive SMS communications from our company, rest assured that their phone numbers and consent will remain confidential. We will not sell or share their information with third parties or affiliates for marketing purposes. The phone number and consent will solely be used to facilitate communication with the user.

• Types of SMS Communications: Once consent is obtained, the following types of messages may be sent:
  1. Residents and Guests: Updates on scheduling, notices, or other property relevant information.
  2. Rental Applicants: Notifications regarding the status of their application.
  3. Appointment Reminders: Reminders about upcoming maintenance appointments or upgrades on the premises.

Example Message:
“Hi [Resident Name], this is a reminder about your upcoming appointment with Dynamic Estates on [Date] at [Time]. We look forward to seeing you!”
To opt out, reply “STOP” to unsubscribe. Message data rates may apply. Messaging frequency may vary. For assistance, reply “HELP.”

• Messaging Frequency: You may receive approximately 2-3 messages per day related to your requests. However, the frequency may vary depending on the nature of the communication.

• Standard Messaging Disclosures:

1. To opt out of SMS communications, users can reply with “STOP.”
2. For assistance or inquiries, users can reply with “HELP.”
3. Message and data rates may apply.

Sample Response for “HELP” Reply:
For further assistance, please visit our website at www.dynamicestates.com or contact us at (216) 588-1357.

• Message and Data Rates: Message and data rates may apply based on your mobile carrier’s plan.

• Opt-In Method:
  You may opt in to receive SMS messages from Dynamic Estates through the following methods:

1. Verbally, during a conversation
   
2. By submitting an online form
3. By submitting an online form

• Opting Out:

  You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive, or contact us directly to request removal from our messaging list.

• Support and Questions: For assistance, reply “HELP” to any message or visit our website at www.dynamicestates.com.

• Additional Options: If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

Privacy Practices and Updates

This policy reflects our ongoing commitment to protecting your privacy. We may update this Privacy Policy from time to time to ensure compliance with evolving regulations and industry standards. Any changes will be communicated on our website or app with the revised effective date.

Contact Us

If you have questions about this Privacy Policy, SMS Terms and Conditions, or your privacy rights, please contact us:
Email: info@dynamicestates.com
Phone: (216) 588-1357

At Dynamic Estates, we take your trust seriously and are dedicated to maintaining the highest standards of privacy and security.